Opine: Customer Dis-Service In Gaming Stores: Today’s Norm
Today, the two Bagder cubs and myself popped along to one of the local gaming stores in town to score some of the Wizkids Star Wars PocketModel Sample Kits and some actual play packs. You know those game stores that are run by and staffed by gamers? Yeah, we hit one of those. Now, fair enough, we hit them at ten minutes to closing, but you could have cut the apathy with a large knife. The people staffing the store seriously need to lighten up and learn how to interact with customers. A nice “Hello” as soon as you walk in the door would be good. Perhaps all my years working in various areas of customer service/care/satisfaction have turned me into some sort of monster, but I believe strongly that for you to survive in retail, you need to be able to actually want customers to visit, shop and return. Call me crazy.
I’m all for supporting local game stores, but they need to want my support. Stores like this one are the reason I’ll shop online for games. I’ll forego a discount if I get a good store locally that I can get behind, but I’ve found this lacking. Living here in Columbus, OH, a central hub of gaming that hosts the Origins Games Expo every year, this shouldn’t be the situation, but it is. So, the online stores get my business, I get a discount and can get more fun for my money.
We came home with three sample kits and three $4.99 packs which netted us a number of ships, allowing for at least a decent 20 point game. Our booty included a bunch of X-Wings, Y-Wings, V-Wings, A-Wings, TIE Fighters, TIE Interceptors, a Nebulon-B Battle Cruiser, a Corellian Cruiser and some Droid Fighters. Not too bad. We scored a couple of foil rare cards as well.
Tomorrow Mrs Teh Bagder and I are going to face off across the dining room table and try to squash each other mercilessly using dice, cards, styrene ships and a modicum of strategy and tactics. Knowing my luck, she’ll whip me. She has this strange beginner’s luck that just comes out and trumps me when playing CCGs and table top games.
PS: Sorry for the cheesy YouTube video above. I couldn’t help myself. I feel too much apathy at the moment.
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